X Bats is offering a ONE TIME REPLACEMENT WITHIN THE FIRST 101 DAYS FROM THE ORIGINAL PURCHASE DATE. This warranty covers all manufacturing defects from normal field usage including: cracking or breakage from normal use hitting regular baseballs or softballs.
The policy does NOT cover: bats that have been abused, altered or mistreated. Bats hit on the label side, the side opposite the label or within an inch of the end of the bat are NOT covered- this is user error and not proper use of ANY wood bat. Bats used in commercial batting cages are not covered under this policy. Any bat hit with dimple balls or rubber balls is not covered under this policy. Flaking f the grain on ash bats is a normal consequence of hitting with ash bats and is not covered under this policy.
Wood bats are different than metal bats
Metal bats MUST be turned so they don’t flat spot the hollow barrels with repeated hits on the same spot
Wood bats MUST be hit on the side 90 degrees from the label
Any hit off the end of the bat will break every wood bat
For your ONE TIME WARRANTY replacement you must e-mail our X Bat Warranty Department at CustomerService@XBats.com. All returned bats must have a Return Authorization Number by e-mail. (Your e-mail should include your name, shipping name and address, as well as a copy of your purchase receipt.
The replacement bat will be the same size, color and spec as the one returned.
Replacement bats will not be covered by the 101 day warranty policy. X Bat will pay for return ground shipping on any bat that is shipped within the Continental United States.
All shipping charges on bats returned to us must be paid for by the customer sending the return. For replacement bats that need to be shipped to Alaska, Hawaii or overseas the consumer is responsible for paying the shipping charges back to them as well as to our return department.
The return must include a copy of the original purchase receipt.
Chuck
Dylan